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Customer Help

Please browse the help topics below if you require any assitance with our website.

 

What methods do you use to despatch my items?

We always use the most efficient way of sending your items with regards the size/weight and the cost to our customers.

Typically we would send business cards out via Royal Mail, unless we send a large batch to the same address, or if they are urgent, when we might use a courier company.

Larger shipments tend to be sent by courier or one of our own vans might also deliver to locations within reach of one of our distribution centres.


Please click on a help topic below to get more information :

 

 Ordering


Why can I only order certain types of products?

How do I order my business cards or other products?

How can I track the status of my order?

Will I receive email confirmations regarding my order?

How do I authorise an order?

Will my printed product look exactly like the proof I see on screen?

Can I cancel an order?

Do you proof read my order before printing it?

What are the "most frequent" lists for?

 

 Delivery


When can I expect to receive my business cards?

What methods do you use to despatch my items?

I need my business cards in a hurry - what can I do?

 

 Security


Do you hold any payment information on your website?

 

 Website


Why can't I see an on screen proof?

 

 User Guides


Download Online Ordering Administrator User Guide

 


Further Help & Assistance

Please contact our team on +44 (0)1708 223344 or email sales@cdlfm.com to request further assistance.

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