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Customer Help

Please browse the help topics below if you require any assitance with our website.

 

Why can't I see an on screen proof?

For printed / personalised products you should be shown an on screen proof before you order.

This proof will be in low-res PDF format which should be embedded in the page (or as a popup depending on browser configuration).

The most common cause for not being able to see this proof is that you don't have the Adobe Reader plugin installed. You can download this for free at http://www.adobe.com/products/acrobat/readstep2.html

Other reasons may be incompatible browser or corporate firewall / security software stopping the preview from functioning.


Please click on a help topic below to get more information :

 

 Ordering


Why can I only order certain types of products?

How do I order my business cards or other products?

How can I track the status of my order?

Will I receive email confirmations regarding my order?

How do I authorise an order?

Will my printed product look exactly like the proof I see on screen?

Can I cancel an order?

Do you proof read my order before printing it?

What are the "most frequent" lists for?

 

 Delivery


When can I expect to receive my business cards?

What methods do you use to despatch my items?

I need my business cards in a hurry - what can I do?

 

 Security


Do you hold any payment information on your website?

 

 Website


Why can't I see an on screen proof?

 

 User Guides


Download Online Ordering Administrator User Guide

 


Further Help & Assistance

Please contact our team on +44 (0)1708 223344 or email sales@cdlfm.com to request further assistance.

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