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Customer Help

Please browse the help topics below if you require any assitance with our website.

 

How do I order my business cards or other products?

To order any products using our Online Ordering service you must first have an account setup.

To access this area of our website you will need a Client Code, Username and password.

If you believe that you have a valid account but can not remember the details then please click here to request a reminder.

If you do not have an account then please contact us at +44 (0)1708 223344 or email sales@cdlfm.com to request that we enable you to login to Online Ordering.

Note : For those customers that have noticed that our website has changed, the area of the website where you are able to order online has undergone a redesign - simply login using the panel to the left, using the same credentials as previously, and you will gain access to all the familiar features that you will be used to, plus some new features that make ordering online easier.


Please click on a help topic below to get more information :

 

 Ordering


Why can I only order certain types of products?

How do I order my business cards or other products?

How can I track the status of my order?

Will I receive email confirmations regarding my order?

How do I authorise an order?

Will my printed product look exactly like the proof I see on screen?

Can I cancel an order?

Do you proof read my order before printing it?

What are the "most frequent" lists for?

 

 Delivery


When can I expect to receive my business cards?

What methods do you use to despatch my items?

I need my business cards in a hurry - what can I do?

 

 Security


Do you hold any payment information on your website?

 

 Website


Why can't I see an on screen proof?

 

 User Guides


Download Online Ordering Administrator User Guide

 


Further Help & Assistance

Please contact our team on +44 (0)1708 223344 or email sales@cdlfm.com to request further assistance.

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